Terms and Conditions

By placing an order on this website, you are agreeing to the following terms and conditions:

Delivery of your order

We provide same day deliveries for orders confirmed before 6:00 PM (9AM-6PM) Order placed after 6:00 PM (6PM-8PM) will be delivered on the following date or any other day as selected by the customer on the cart page.

Payments

1. We accept Visa and MasterCard cards. In order to offer the best security, all our payments are processed securely via various payment gateways like Stripe, eGHL and Grabpay.
2. If you create an account, your shipping details will be stored securely so that you can check out easily on future visits without re-entering your card details.
3. We never store or have access to your credit or debit card details.

Prices and Additional Charges

1. Delivery charges will added at the checkout when you select the preferred Delivery Options.

Delivery policy

1. Deliveries can be done on Mondays to Sundays.
2. The sender will be responsible to ensure that the recipient is present at the address during the day of the delivery. If by any chance that our courier service could not locate the recipient after several attempts, or; if the delivery details provided is incorrect (example: wrong address / contact / name), Sweet Diary Florist and our collaborative delivery partner will not be liable for the failed delivery.
3. In the event a delivery is re-scheduled or re-routed upon the request of the recipient or by the sender, a re-delivery fee will be applied depending on the delivery location. Re-delivery or re-routing is subject to the next available time slot.
   
   
   

Non Delivery

We do everything we can to ensure our products are delivered. If for any reason we made a mistake and deliveries don't turn up, please contact our customer care at  sweetdiary88@gmail.com to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. CakeRush has no influence over these timescales.

Satisfaction Guarantee

Satisfying you and your recipient is our ultimate aim. We always strive to deliver products at its best condition and on time.

Return and Refunds Policy

To be eligible for returns and refunds, you should report your case within 6 hours upon delivery of your order and is subjected to a mandatory review and investigation process by our Customer Support team. The products should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. 

Customer and recipient personal information

1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
3. During the checkout process, we ask for the following personal information:

Customer's email address

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

Customer's full name and address

We use this information for credit and debit card validation.

Customer's telephone number

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

Recipient's full name, contact, and address

We require this information in order to deliver the products you have ordered. It is vital that the recipient's address and contact is accurate.

Postal Address:

A3-1-28, OUG PARKLANE,

JALAN 1/152,

58200 KUALA LUMPUR.